Review and approve posts

Posts waiting for review collect in the Queue. Approve several at once from there, or open a post's review page to check it and decide on it alone. For what each status means, see Review and approval.

Open the Queue from the sidebar: Content > Queue. The page is headed Waiting for review. If nothing is waiting, it says "Nothing is waiting for review."

Filter the Queue

1. Pick a Channel, or leave it on All channels.
2. Set Scheduled from and Scheduled through to limit the list to a date range. Set one, both, or neither.
3. Select Apply filters.

Select Clear to remove the filters. The Queue shows up to 100 posts at a time. If there are more, it says so. Narrow the filters to see the rest.

Each row shows the channel, the start of the post, and when it's scheduled. Posts with no time yet show Not scheduled. A Claim flagged badge means the post has an open claim flag.

Approve posts in bulk

1. Select the box on each post you want to approve. To pick every post in the current list, select the box at the top.
2. Select Approve selected. The button reads Approving… while it works.
3. Read the summary, like "3 approved, 1 skipped." Under it, each post shows whether it was approved or skipped, and why.

Approved posts leave the Queue. Mark skips a post instead of approving it when:

• It has open claim flags. The reason lists them. Resolve them first.
• Someone already decided on it.
• It changed after you opened the Queue. Reload and check it again.
• It's no longer in the Queue.
• It couldn't be approved for another reason. Try it from its review page.

If you select Approve selected with no posts picked, the summary says "No posts were selected."

Open a post's review page

Select a post in the Queue to open its review page. On the Calendar, posts that aren't drafts or waiting on changes also open here. See Reschedule posts on the calendar.

The top of the page shows the channel, the status, and the revision number, like rev 3.

If there's nothing to decide on, the page says Not in review instead. The line under it says why, usually one of these:

• "This instagram post has no frozen revision yet, so there is nothing to approve. It enters review when it is submitted." The post was written in Mark but hasn't been submitted yet.
• "This instagram post was created outside Mark, so it does not go through review here." It's an external post, brought in from the channel. External posts never enter review, whether they're scheduled, published, or failed, so there's nothing to approve, request changes on, or reject.

If the post is live on the channel, View live post shows under the message.

Check the post

Before you decide, check each part of the page. Media, What we will send, History, and Comments start collapsed. Open them to see what's inside.

• Preview shows the post as it will look on the channel. For channels with a length limit, a line under it counts the caption's characters.
• Delivery shows the time in the workspace timezone (Scheduled (tenant)) and in yours (Scheduled (yours)), plus the Account it posts from. If no account is set up for the channel, it reads "No account configured". Channel fields like First comment are listed here too.
• Claims (N open) lists open claim flags. "No open claim flags on this post." means there are none.
• Media (N) lists each image or video with its dimensions. If the shape doesn't fit the channel, you'll see "Ratio mismatch." or "Possible ratio mismatch." This is a warning only. It doesn't block approval.
• What we will send, when it's there, shows the exact content Mark sends to the channel.

Decide

The Decision box sits beside the post, or at the bottom of the screen on a phone.

• If the post has open claim flags, Approve is turned off and the box says "Approve is blocked by N open claim flag(s)", followed by the flags. Resolve the flags first. Otherwise, select Approve.
• To send the post back, select Request changes. Fill in What needs to change?, then select Submit.
• To turn the post down, select Reject. Fill in Why is this rejected?, then select Submit.

The note is required for Request changes and Reject. Select Cancel to go back without deciding. Once your decision is saved, the box says "Decision recorded."

Comment and read the history

To leave a comment, open Comments (N). Type in Write a comment, then select Post comment. Each comment shows who wrote it, the revision, and when.

Open History (N revisions) to see each revision, who edited it, and when. Older revisions read "Differs from rev N in:" followed by the fields that changed. If the body changed, you'll also see the lines that changed since the previous revision. Under Decisions, each past decision is listed with who made it, when, and their note.

Edit or reschedule

The top of the review page has two more actions. Saving an edit or a new time sends the post back to review, so someone has to approve it again.

• Edit opens the post in the editor.
• Reschedule asks for a New time (your timezone). Pick the date and time, then select Reschedule and reopen review.

View the live post

Once a post is published, the review page shows View live post. It opens the post on the channel in a new tab.